Email:
Password:
Forgot Your Password?
x
facebook facebook facebook
Call us today! (800) 222-9201

Staff Training

Overview

Continuing Education to Help You Succeed

Initial and continuous staff training helps staff enhance weight loss results for dieters, while increasing sales, productivity and operating efficiency. That’s why your dedicated Business Development Manager (BDM) and our National Training Director are actively involved in educating your staff.

Robard representatives assist customers with leveraging our extensive materials — training and marketing kits, phone scripts, operational tracking forms, meal plans and food diaries, and more. In addition, we offer live monthly training conference calls and quarterly webcasts on timely topics and provide staff with access to our extensive library of previously recorded training sessions online.

Sample Staff Training Materials

No items found...

Staff Training By Program

Program Support:
New Direction System® NutriMed® Advanced Health Systems®
Initial Training 2-day, In-Person 4-week implementation via phone 4-week implementation via phone
On-going Support
Business Development Manager
Manuals Basic Operations, System Manager’s, Physician’s, Dietitian’s, Behaviorist’s, Marketing Program, Marketing, Staff Training Program, Marketing, Staff Training
Access To:
New Direction System® NutriMed® Advanced Health Systems®
Free Registration to Annual Obesity Education Conference
Staff Training Kits
30-Minute Live Staff Training Conference Calls Monthly Monthly Monthly
Live Webcasts on Weight Management Topics Quarterly Quarterly Quarterly
Library of Educational Videos and Webcasts

Webcasts

Robard helps weight management providers maximize their innovative solutions through valuable educational activities that boost program operations, enrollment, revenues, retention and reactivation.

Previews of our extensive archive of educational webcasts are available to all and listed below by topic. Sign up now for limited access to the full versions, or become a provider to gain access to them all.

Already a Robard customer? Log in or register now to access your personalized Robard library.

No items found...

Kits/Conference Calls

Each month, Robard’s National Training Director presents a staff training conference call for managers and staff members to help boost program operations, enrollment, revenues, retention, and reactivation.

Previews of these conference calls are available to all and listed below by topic. Sign up now for limited access to the full versions, or become a provider to gain access to them all.

Already a Robard customer? Log in or register now to access your personalized Robard library.

No items found...
  • Retention
    • Keep Retention Strong sample
      In just 14 minutes you can acquire new dieters, strength retention, and lower your costs. How? By leveraging your dieters’ successes with our Referral...
    • November to January Retention and Revenues
      The end of the year brings with it a double whammy: dieters and counselors are susceptible to buying into excuses and unintentional saboteurs. Using t...
    • Handling the Holidays
      The time between Thanksgiving and the New Year can be the most challenging for your staff and dieters. There’s temptation around every corner and many...
    • One Month In Retention Strategies
      A month into the program, your dieters may have left the “honeymoon” stage and no longer feel invigorated, as it has become routine instead of new to ...
    • First Impression Retention Strategies
      First impressions are powerful. Dieters enter your center with hopes that you can help them achieve their goals. It is up to you and your staff to sho...
    • Retention: Visualizing a Successful January
      Someone once said, “Today’s progress was yesterday’s plan.” When January arrives, will your dieters be pleased? Or will they be frustrated with their ...
    • Keeping (or losing) Actives Over the Next 12 Weeks
      Your staff is being challenged everyday by client smokescreens and unfortunately they may be falling prey to them “this time of year.” Take a minute a...
  • Behavior Modification
    • Dealing with Dieter Sabotage
      Sometimes no matter how good your weight loss program is for the dieter, he or she can fall victim to sabotage from friends and family members. Use t...
    • Help! My Dieter Stopped Losing Weight
      Once a dieter stops losing weight, keeping him or her on your program can be a hard fought battle. He or she is driven week-to-week by results. When ...
    • Turn Around Difficult Dieters
      At some point, your center will encounter a dieter (or dieters) who are negative about your center, the program, and everything else pertaining to the...
    • Figuring Out Food
      Helping your dieter to understand food labels, hidden elements – such as sodium, calories, and sugars –and to better understand how to make healthy fo...
    • Meal Plans and Food Diary Basics
      Seemingly fundamental concepts, while important for dieter compliance, are sometimes the hardest for dieters to comprehend. Meal plans are tampered wi...
    • Blowing Away Smokescreens
      There are days when it seems like your dieters are constantly fighting against you, when you hear excuse after excuse. Use this call audio as a suppl...
    • Top 10 Smokescreens Existing Dieters Use
      Understanding the difference between a true issue and a smokescreen can be the difference between helping a dieter find success and giving him or her ...
    • Antidote to Excuses
      Opportunities don’t disappear during tough times, it just takes more effort to uncover them. Dieters are expecting to find more value for their dolla...
    • Following a Meal Plan
      The foundation of a successful weight loss program starts with the dieter’s compliance to the meal plan. Losing weight (or not) is directly correlate...
    • America's Obesity Epidemic
      Use facts and statistics to compel your dieters to lose weight to avoid, eliminate, and mitigate health concerns. With this call audio and the Staff T...
    • Consultation Challenges
      Dieters come to your center because they were unable to successfully manage a diet program themselves and are now asking you and your staff for help. ...
    • Food Diary: Friend or Foe
      Almost all weight loss and weight management programs require dieters to keep a food diary. While staff members understand that this is a key tool to...
  • Reactivation
    • Jump Start Your Business with Meal Plans
      For many dieters, the perception of a new offering is the deciding factor in choosing one weight loss center over another. They want to feel a rush of...
    • Ready to Reactivate
      Reactivating dieters enter your center hoping to experience something new. They’ve been through your program before, and for whatever reason, didn’t f...
    • New Commitments, Better Compliance
      For many, dieting is a cyclical process where individuals continuously abandon their program only to come back and reactivate. Upon coming back, they ...
  • Business Management
    • Weekly Staff Training
      A large part of effectively managing your staff involves training each member to understand what is required of him or her, along with new patient car...
    • Checklist for the New Year
      For many, the end of the year brings about a time of analysis and reflection. While most individuals do this personally, you should use this time to e...
    • End of the Year and Getting Ready for the New
      The end of the year brings about a time to reflect upon the previous year and establish goals for the following. With this Staff Training Kit you wil...
    • Reviewing the Numbers for Service and Profitability
      On this conference, we look at the quantifiable information we can collect and utilize for analyzing and improving service and profitability, review w...
    • Goals for the New Year
      Planning for the future viability of your center is an important part of leading it into the new year. You need to manage inventory, payroll, and rev...
    • Always Be Training
      Making sure your employees know everything they need to about their job and the company they work for is very important. This call audio, along with t...
    • Training Staff to be Superstar Performers
      When welcoming a new member to your staff, it is important that each individual goes through a systematic training to build the foundation they will n...
    • Motivating Staff Through the Holidays
      Motivation during the holiday season can be a tough order - especially for your staff members. They are handling dieter excuses, trying to keep diete...
  • Maintenance
    • Added Value Maintenance
      "To assist your dieters in successfully navigating their weight loss journey into the maintenance phase, nurturing a vision of a daily life filled wit...
  • Marketing
    • Focusing on Referrals
      Word of mouth is one of the strongest marketing methods to generate qualified leads. By asking dieters who are already committed to your program for r...
    • How Weight Loss Saves Dieters Money
      With the downturn of the economy, many individuals have started pinching pennies and worrying about frivolous purchases; they are prioritizing and sep...
    • Breaking the Cycle
      When the phone is ringing, but your conversions are low, staff training is the next step for your business; it’s important to realize opportunity is t...
    • Selling Against Your Competition
      As a whole, weight loss is a $69 billion dollar industry. Because there are many weight loss centers for dieters to choose from, it’s imperative to de...
    • Mandatory Product Sales
      Products are a key part of your program; if a dieter could lose weight by calibrating and adhering to nutritional guidelines, they would not come to y...
    • How Your Phone is Being Answered
      How is your phone being answered? Do you really know? By understanding how your employees are answering the phone and training them on how they can be...
  • Referrals
    • Focusing on Referrals
      Word of mouth is one of the strongest marketing methods to generate qualified leads. By asking dieters who are already committed to your program for r...
  • Consultations
    • Re-establishing Professional Boundaries
      When coming in to your center, dieters often discuss very personal and intimate issues with your staff members. It can be easy for your counselors to ...
    • Purposeful Consultations
      Consultations are where the work of your program is done; where you help the dieter to learn, practice, and internalize healthy new behaviors. With t...
    • Value Focused Consultations
      The goal of a successful consultation is for the dieter to feel it is a fresh, focused experience that they are receiving value from. The dieter needs...
    • Consultation Challenges
      Dieters come to your center because they were unable to successfully manage a diet program themselves and are now asking you and your staff for help. ...

Conference Presentations

Robard’s long-standing dedication to the weight management industry drives us to not only provide top quality programs, products and services, but to fund continuing education conferences to educate weight loss professionals on the science and business of tackling the obesity epidemic to arm them with the latest resources and knowledge to increase the quality of care they deliver.

Previews of our extensive archive of conference presentations are available to all and listed below by topic. Sign up now for limited access to the full versions, or become a provider to gain access to them all.

Already a Robard customer? Log in or register now to access your personalized Robard library.

No items found...

Welcome Michael!

Before you get started, please visit the account settings page to set your password, update your information, and modify your interests to help us customize your experience on Robard.com

Visit your Account Settings

Robard.com Tour

The success of your business depends on having the resources you need to enhance dieter weight loss, streamline operations for increased efficiency and maximize program awareness to build census. Robard can help!

First, are you:

Selecting dieter will exit the tour and redirect you to the dieter portion of our website.

sample
  • Medically supervised program for patients who are moderately to morbidly obese
  • Patients lose 3-5 lbs per week
  • Meal replacements are the sole source of nutrition during active Weight Loss Phase
  • Combines the VLCD dietary regimen with nutrition, behavior modification, and exercise education and counseling
  • Supervised by a physician led team of healthcare professionals

Robard offers two medically supervised Very Low Calorie Diet programs – New Direction and NutriMed.

Let's compare them.

sample
  • Medically supervised or clinician directed options available
  • For individuals with less than 40 lbs to lose or for those who are unable to commit to a Very Low Calorie Diet (VLCD) program
  • Patients lose 2-3 lbs per week
  • Teaches patients to develop and maintain a healthy lifestyle through nutritous eating, behavior change, and exercise
  • Incorporates grocery foods with meal replacements or protein supplements

Robard offers two medically supervised Low Calorie Diet programs – New Direction and Advanced Health Systems.

Let's compare them.

New Direction VLCD NutriMed VLCD
Daily Eating Occassions 4 7
Daily Carbohydrate Consumption <50g <60g
Orientation and Weekly Meetings Group Individual
Products Hot and Cold Drinks, Puddings,Shakes, Soups, Bar Bars, Fruit Drink, Pudding Shakes, Soups, Smoothies
Product Nutritionals 200 calories
27g protein		 100-160 calories
15g protein
Private Label Program (PLP) Available No Yes
Eligible for Internet Distribution No Yes (if PLP customer)
Staff Requirements Physician/Center Manager Physician
Training Onsite Over-the-phone

In addition to our proven weight management programs, we’ll provide your center with the resources needed to maximize program awareness, increase efficiency, and enhance dieter weight loss.

Here's how...

New Direction LCD Advanced Health Systems LCD
(Medical/Non-Medical)
Daily Eating Occassions 3 6
Daily Carbohydrate Consumption Varies Varies
Orientation and Weekly Meetings Individual and Group Individual
Products ND Meal Replacements, ND Bars Pudding Shakes, Bars, Entrees, Snacks, Soups, etc.
Product Nutritionals 900-1100 Calories
14-27g protein		 1500 calories
10-15g protein
Private Label Program (PLP) Available No Yes
Eligible for Internet Distribution No Yes (if PLP customer)
Staff Requirements Physician, Program Manager, and RD Medical: Physician
Non-Medical: Program Manager
Training Onsite Over-the-phone

In addition to our proven weight management programs, we’ll provide your center with the resources needed to maximize program awareness, increase efficiency, and enhance dieter weight loss.

Here's how...

The success of your business depends on having the resources you need, so you’ll be assigned an experienced Business Development Manager (BDM) to assist you through your 30 day implementation process and support you throughout your relationship with Robard.

Your BDM will also help you leverage our collection of operations, staff enrichment, and marketing tools to help you successfully and continuously grow your business.

sample

These inlcude:

  • Marketing: Counter displays, flyers, newsletters, letters, posters, postcards, and more
  • Staff Training: Live monthly training calls and quarterly webcasts, an archive of previous training sessions, kits, phone scripts, and operational tracking forms
  • Patient Education: Worksheets to help patients better manage their eating, exercise, and lifestyle behaviors
  • Private Label Program: Brand your logo on our entire line of products and materials

However, no program is complete without great tasting nutritional products...

...And we have those too!

sample

With more than 100 different meal replacement and protein supplement products, including pudding shakes, bars, smoothies, entrees, drinks, snacks, and more, we provide you with a variety of options for increased dieter retention and weight loss.

From convenient on-the-go products, to gourmet dinners, our nutritionally complete, high protein, low carbohydrate products complete the program.

In our searchable product catalog, you’ll find pictures and nutrition information for each of our products, and can search or filter by product features, dietary restrictions, meal type, and more!

Now that you know about our programs, products, and services, let’s quickly cover how you can Get Started!

sample

Step One: Laying the Foundation

During this period, you have placed your first order for Robard products and your complete program materials are on the way.

Step Two: Developing the Program

You and your staff members will delve into the program materials and establish how the program will work in your center.

Step Three: Preparing for Launch

As you prepare for the launch of your program, you will track key operating statistics and review staff progress, concerns, and questions.

Step Four: Launch the Program

The launch of your program is the final step of the implementation process, but the work and growth is ongoing. You'll constantly update your procedures to improve patient outcomes and the reach of your program.

Interested in more information? Take one of the next steps.

Use the links below to browse the rest of the website and download sample materials to learn more about our weight management programs, products, and services, and how, at Robard, your success is our goal.

Learn More

sample sample sample

Download Samples

sample sample sample
Previous Next