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    Staff Training

    Overview

    Continuing Education to Help You Succeed

    Initial and continuous staff training helps staff enhance weight loss results for dieters, while increasing sales, productivity and operating efficiency. That’s why your dedicated Business Development Manager (BDM) and our National Training Director are actively involved in educating your staff.

    Robard representatives assist customers with leveraging our extensive materials — training and marketing kits, phone scripts, operational tracking forms, meal plans and food diaries, and more. In addition, we offer live monthly training conference calls and quarterly webcasts on timely topics and provide staff with access to our extensive library of previously recorded training sessions online.

    Sample Staff Training Materials

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    Staff Training By Program

    Program Support:
    New Direction System® NutriMed® Advanced Health Systems®
    Initial Training 2-day, In-Person 4-week implementation via phone 4-week implementation via phone
    On-going Support
    Business Development Manager
    Manuals Basic Operations, System Manager’s, Physician’s, Dietitian’s, Behaviorist’s, Marketing Program, Marketing, Staff Training Program, Marketing, Staff Training
    Access To:
    New Direction System® NutriMed® Advanced Health Systems®
    Free Registration to Annual Obesity Education Conference
    Staff Training Kits
    30-Minute Live Staff Training Conference Calls Monthly Monthly Monthly
    Live Webcasts on Weight Management Topics Quarterly Quarterly Quarterly
    Library of Educational Videos and Webcasts

    Webcasts

    Robard helps weight management providers maximize their innovative solutions through valuable educational activities that boost program operations, enrollment, revenues, retention and reactivation.

    Previews of our extensive archive of educational webcasts are available to all and listed below by topic. Sign up now for limited access to the full versions, or become a provider to gain access to them all.

    Already a Robard customer? Log in or register now to access your personalized Robard library.

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    Kits/Conference Calls

    Each month, Robard’s National Training Director presents a staff training conference call for managers and staff members to help boost program operations, enrollment, revenues, retention, and reactivation.

    Previews of these conference calls are available to all and listed below by topic. Sign up now for limited access to the full versions, or become a provider to gain access to them all.

    Already a Robard customer? Log in or register now to access your personalized Robard library.

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    • Retention
      • Keep Retention Strong sample
        In just 14 minutes you can acquire new dieters, strength retention, and lower your costs. How? By leveraging your dieters’ successes with our Referral...
      • Retention: Visualizing a Successful January
        Someone once said, “Today’s progress was yesterday’s plan.” When January arrives, will your dieters be pleased? Or will they be frustrated with their ...
      • Keeping (or losing) Actives Over the Next 12 Weeks
        Your staff is being challenged everyday by client smokescreens and unfortunately they may be falling prey to them “this time of year.” Take a minute a...
      • November to January Retention and Revenues
        The end of the year brings with it a double whammy: dieters and counselors are susceptible to buying into excuses and unintentional saboteurs. Using t...
      • One Month In Retention Strategies
        A month into the program, your dieters may have left the “honeymoon” stage and no longer feel invigorated, as it has become routine instead of new to ...
      • Handling the Holidays
        The time between Thanksgiving and the New Year can be the most challenging for your staff and dieters. There’s temptation around every corner and many...
      • First Impression Retention Strategies
        First impressions are powerful. Dieters enter your center with hopes that you can help them achieve their goals. It is up to you and your staff to sho...
    • Business Management
      • Reviewing the Numbers for Service and Profitability
        On this conference, we look at the quantifiable information we can collect and utilize for analyzing and improving service and profitability, review w...
      • Training Staff to be Superstar Performers
        When welcoming a new member to your staff, it is important that each individual goes through a systematic training to build the foundation they will n...
      • Motivating Staff Through the Holidays
        Motivation during the holiday season can be a tough order - especially for your staff members. They are handling dieter excuses, trying to keep diete...
      • Goals for the New Year
        Planning for the future viability of your center is an important part of leading it into the new year. You need to manage inventory, payroll, and rev...
      • Checklist for the New Year
        For many, the end of the year brings about a time of analysis and reflection. While most individuals do this personally, you should use this time to e...
      • End of the Year and Getting Ready for the New
        The end of the year brings about a time to reflect upon the previous year and establish goals for the following. With this Staff Training Kit you wil...
      • Weekly Staff Training
        A large part of effectively managing your staff involves training each member to understand what is required of him or her, along with new patient car...
      • Always Be Training
        Making sure your employees know everything they need to about their job and the company they work for is very important. This call audio, along with t...
    • Behavior Modification
      • Food Diary: Friend or Foe
        Almost all weight loss and weight management programs require dieters to keep a food diary. While staff members understand that this is a key tool to...
      • Following a Meal Plan
        The foundation of a successful weight loss program starts with the dieter’s compliance to the meal plan. Losing weight (or not) is directly correlate...
      • America's Obesity Epidemic
        Use facts and statistics to compel your dieters to lose weight to avoid, eliminate, and mitigate health concerns. With this call audio and the Staff T...
      • Help! My Dieter Stopped Losing Weight
        Once a dieter stops losing weight, keeping him or her on your program can be a hard fought battle. He or she is driven week-to-week by results. When ...
      • Top 10 Smokescreens Existing Dieters Use
        Understanding the difference between a true issue and a smokescreen can be the difference between helping a dieter find success and giving him or her ...
      • Meal Plans and Food Diary Basics
        Seemingly fundamental concepts, while important for dieter compliance, are sometimes the hardest for dieters to comprehend. Meal plans are tampered wi...
      • Turn Around Difficult Dieters
        At some point, your center will encounter a dieter (or dieters) who are negative about your center, the program, and everything else pertaining to the...
      • Figuring Out Food
        Helping your dieter to understand food labels, hidden elements – such as sodium, calories, and sugars –and to better understand how to make healthy fo...
      • Dealing with Dieter Sabotage
        Sometimes no matter how good your weight loss program is for the dieter, he or she can fall victim to sabotage from friends and family members. Use t...
      • Consultation Challenges
        Dieters come to your center because they were unable to successfully manage a diet program themselves and are now asking you and your staff for help. ...
      • Blowing Away Smokescreens
        There are days when it seems like your dieters are constantly fighting against you, when you hear excuse after excuse. Use this call audio as a suppl...
      • Antidote to Excuses
        Opportunities don’t disappear during tough times, it just takes more effort to uncover them. Dieters are expecting to find more value for their dolla...
    • Reactivation
      • Jump Start Your Business with Meal Plans
        For many dieters, the perception of a new offering is the deciding factor in choosing one weight loss center over another. They want to feel a rush of...
      • Ready to Reactivate
        Reactivating dieters enter your center hoping to experience something new. They’ve been through your program before, and for whatever reason, didn’t f...
      • New Commitments, Better Compliance
        For many, dieting is a cyclical process where individuals continuously abandon their program only to come back and reactivate. Upon coming back, they ...
    • Consultations
      • Value Focused Consultations
        The goal of a successful consultation is for the dieter to feel it is a fresh, focused experience that they are receiving value from. The dieter needs...
      • Re-establishing Professional Boundaries
        When coming in to your center, dieters often discuss very personal and intimate issues with your staff members. It can be easy for your counselors to ...
      • Purposeful Consultations
        Consultations are where the work of your program is done; where you help the dieter to learn, practice, and internalize healthy new behaviors. With t...
      • Consultation Challenges
        Dieters come to your center because they were unable to successfully manage a diet program themselves and are now asking you and your staff for help. ...
    • Marketing
      • Mandatory Product Sales
        Products are a key part of your program; if a dieter could lose weight by calibrating and adhering to nutritional guidelines, they would not come to y...
      • How Your Phone is Being Answered
        How is your phone being answered? Do you really know? By understanding how your employees are answering the phone and training them on how they can be...
      • How Weight Loss Saves Dieters Money
        With the downturn of the economy, many individuals have started pinching pennies and worrying about frivolous purchases; they are prioritizing and sep...
      • Focusing on Referrals
        Word of mouth is one of the strongest marketing methods to generate qualified leads. By asking dieters who are already committed to your program for r...
      • Breaking the Cycle
        When the phone is ringing, but your conversions are low, staff training is the next step for your business; it’s important to realize opportunity is t...
      • Selling Against Your Competition
        As a whole, weight loss is a $69 billion dollar industry. Because there are many weight loss centers for dieters to choose from, it’s imperative to de...
    • Referrals
      • Focusing on Referrals
        Word of mouth is one of the strongest marketing methods to generate qualified leads. By asking dieters who are already committed to your program for r...
    • Maintenance
      • Added Value Maintenance
        "To assist your dieters in successfully navigating their weight loss journey into the maintenance phase, nurturing a vision of a daily life filled wit...

    Conference Presentations

    Robard’s long-standing dedication to the weight management industry drives us to not only provide top quality programs, products and services, but to fund continuing education conferences to educate weight loss professionals on the science and business of tackling the obesity epidemic to arm them with the latest resources and knowledge to increase the quality of care they deliver.

    Previews of our extensive archive of conference presentations are available to all and listed below by topic. Sign up now for limited access to the full versions, or become a provider to gain access to them all.

    Already a Robard customer? Log in or register now to access your personalized Robard library.

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    Welcome Michael!

    Before you get started, please visit the account settings page to set your password, update your information, and modify your interests to help us customize your experience on Robard.com

    Visit your Account Settings

    Robard.com Tour

    The success of your business depends on having the resources you need to enhance dieter weight loss, streamline operations for increased efficiency and maximize program awareness to build census. Robard can help!

    First, are you:

    Selecting dieter will exit the tour and redirect you to the dieter portion of our website.

    sample
    • Medically supervised program for patients who are moderately to morbidly obese
    • Patients lose 3-5 lbs per week
    • Meal replacements are the sole source of nutrition during active Weight Loss Phase
    • Combines the VLCD dietary regimen with nutrition, behavior modification, and exercise education and counseling
    • Supervised by a physician led team of healthcare professionals

    Robard offers two medically supervised Very Low Calorie Diet programs – New Direction and NutriMed.

    Let's compare them.

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    • Medically supervised or clinician directed options available
    • For individuals with less than 40 lbs to lose or for those who are unable to commit to a Very Low Calorie Diet (VLCD) program
    • Patients lose 2-3 lbs per week
    • Teaches patients to develop and maintain a healthy lifestyle through nutritious eating, behavior change, and exercise
    • Incorporates grocery foods with meal replacements or protein supplements

    Robard offers two medically supervised Low Calorie Diet programs – New Direction and Advanced Health Systems.

    Let's compare them.

    New Direction VLCD NutriMed VLCD
    Daily Eating Occassions 4 7
    Daily Carbohydrate Consumption <50g <60g
    Orientation and Weekly Meetings Group Individual
    Products Hot and Cold Drinks, Puddings,Shakes, Soups, Bar Bars, Fruit Drink, Pudding Shakes, Soups, Smoothies
    Product Nutritionals 200 calories
    27g protein    		 100-160 calories
    15g protein
    Private Label Program (PLP) Available No Yes
    Eligible for Internet Distribution No Yes (if PLP customer)
    Staff Requirements Physician/Center Manager Physician
    Training Onsite Over-the-phone

    In addition to our proven weight management programs, we’ll provide your center with the resources needed to maximize program awareness, increase efficiency, and enhance dieter weight loss.

    Here's how...

    New Direction LCD Advanced Health Systems LCD
    (Medical/Non-Medical)
    Daily Eating Occassions 3 6
    Daily Carbohydrate Consumption Varies Varies
    Orientation and Weekly Meetings Individual and Group Individual
    Products ND Meal Replacements, ND Bars Pudding Shakes, Bars, Entrees, Snacks, Soups, etc.
    Product Nutritionals 900-1100 Calories
    14-27g protein    		 1500 calories
    10-15g protein
    Private Label Program (PLP) Available No Yes
    Eligible for Internet Distribution No Yes (if PLP customer)
    Staff Requirements Physician, Program Manager, and RD Medical: Physician
    Non-Medical: Program Manager
    Training Onsite Over-the-phone

    In addition to our proven weight management programs, we’ll provide your center with the resources needed to maximize program awareness, increase efficiency, and enhance dieter weight loss.

    Here's how...

    The success of your business depends on having the resources you need, so you’ll be assigned an experienced Business Development Manager (BDM) to assist you through your 30 day implementation process and support you throughout your relationship with Robard.

    Your BDM will also help you leverage our collection of operations, staff enrichment, and marketing tools to help you successfully and continuously grow your business.

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    These inlcude:

    • Marketing: Counter displays, flyers, newsletters, letters, posters, postcards, and more
    • Staff Training: Live monthly training calls and quarterly webcasts, an archive of previous training sessions, kits, phone scripts, and operational tracking forms
    • Patient Education: Worksheets to help patients better manage their eating, exercise, and lifestyle behaviors
    • Private Label Program: Brand your logo on our entire line of products and materials

    However, no program is complete without great tasting nutritional products...

    ...And we have those too!

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    With more than 100 different meal replacement and protein supplement products, including pudding shakes, bars, smoothies, entrees, drinks, snacks, and more, we provide you with a variety of options for increased dieter retention and weight loss.

    From convenient on-the-go products, to gourmet dinners, our nutritionally complete, high protein, low carbohydrate products complete the program.

    In our searchable product catalog, you’ll find pictures and nutrition information for each of our products, and can search or filter by product features, dietary restrictions, meal type, and more!

    Now that you know about our programs, products, and services, let’s quickly cover how you can Get Started!

    sample

    Step One: Laying the Foundation

    During this period, you have placed your first order for Robard products and your complete program materials are on the way.

    Step Two: Developing the Program

    You and your staff members will delve into the program materials and establish how the program will work in your center.

    Step Three: Preparing for Launch

    As you prepare for the launch of your program, you will track key operating statistics and review staff progress, concerns, and questions.

    Step Four: Launch the Program

    The launch of your program is the final step of the implementation process, but the work and growth is ongoing. You'll constantly update your procedures to improve patient outcomes and the reach of your program.

    Interested in more information? Take one of the next steps.

    Use the links below to browse the rest of the website and download sample materials to learn more about our weight management programs, products, and services, and how, at Robard, your success is our goal.

    Learn More

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    Download Samples

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